EMERgency24.com, (hereinafter "EM24") values the privacy of alarm dealer companies and property owners seeking monitored alarm security systems to protect their assets. Alarm dealer companies information will be used only in relation to EM24. Information provided by people seeking monitored alarm security systems will only be provided to alarm dealers in your area with whom EM24 maintains business relationships. The information that you make available to us when you complete our forms will never be sold, rented or made available for any other purpose whatsoever. We may occasionally use your e-mail to inform you about EM24 only.
EM24 and takes reasonable measures to safeguard your contact information from unauthorized use.
What Information Do We Collect?
When you complete our forms and submit the information, you provide certain information such as your name, business names, addresses, phone numbers and email address. As such, you hereby acknowledge that certain personally identifiable information concerning you is collected and stored by EM24 and viewed by employees of EM24. This is needed in order for us to properly perform the service you are requesting.
We also use "cookies" to compile aggregate non-personally identifiable information about the visitors to our website. Non-personally identifiable information most often consists of things such as page visits and how many times you have visited a particular web site, etc. This type of information is usually associated with a particular computer or IP address but not with a particular person. "Cookies" are pieces of information generated by a web server and stored in the user's computer, ready for future access. Each time you access our web site; our server finds the relevant cookie on your computer. The information contained within that cookie is then used to customize your experience with our site. The following is a list of the information we collect:
We automatically record the name of the domain (for example,"abcbusiness.com" if you use a private Internet access account, or "yourcollege.edu" if you are connecting from a university's domain); the IP address (a number that is automatically assigned to your computer when you are using the Internet) from which you access our website; the type of browser and operating system used to access our site; the date and time you access our site; the Internet address of the website from which you linked directly to our site; and the pages you visit.
Why Do We Collect This Information?
For alarm dealer companies, we use this information only in relation to EM24.
Information provided by people seeking monitored alarm security systems will only be provided to alarm dealers in your area with whom EM24 maintains business relationships. We need to know the location of the property to be protected in order to submit your information to a local alarm dealer with whom EM24 maintains a business relationship. The non-personal information that we collect from you is used for internal purposes to make your experience with our site more enjoyable. We may use the non-personal information we collect from our visitors/customers in an aggregate form to aid in our marketing efforts with third parties or to provide data to one of our affiliated companies.
To learn more about EMERgency24, its array of services, supported technologies and how we can help your alarm installation company achieve its full potential now and in the future, call our Sales Department today at 1.800.800.3624.
How Is Your Information Protected?
We use the latest in encryption technology, including 128 bit SSL encryption to ensure that any sensitive information that is sent by you to us via the Internet is protected from unauthorized interception. All information submitted via the Internet is stored on a server, which requires proper-authentication for access.
The server is housed in a secure environment that employs a variety of techniques to protect your information. We also use anti-virus protection software to guard against outside attacks on our networks. All employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, to other individuals or entities. We also have back up servers and power supplies to guard against power outages and other natural occurrences that could pose a threat to the integrity of your personal information. Our servers are manned 24-hours a day, in a building that is UL approved for fire protection. When an employee is terminated or is no longer with the company, we change the access codes that the employee used to access any customer accounts. Employee passwords must contain both numeric and alphanumeric characters; be at least 6 characters long, and must be changed every 60 days. Additionally, after 6 failed attempts, the employee is kicked out of the administrative system.
In order to protect financial information, including credit card information for payments, we consult with an outside credit card processing company. These processing companies are regulated by the financial services industry and must meet certain security requirements in order to be in business. The processing companies will have access to your credit card information, billing address, name and possibly your telephone number. The processing company will communicate with the issuing bank of your credit card in order to get final approval to charge your credit card for the product or services we are providing for you.
Any information submitted by other means such as the mail, or by facsimile, is stored in a secure area that requires a key to gain access to. Access to this information is limited to only those employees who need the information in order to do their job effectively.
Who Has Access To My Information?
EM24 does not lease, license, sell or share any of this information with anyone or any company except as mentioned in the proceeding paragraphs or in the paragraphs below. Only EM24 employees and alarm dealers with whom EM24 maintains a business relationship will have access to your personal information. Employees in EM24's technical department may have access to your information in order to conduct routine checks on the integrity of our system and in order to perform necessary maintenance work.
The only time someone other than EM24 employees and alarm dealers with whom EM24 maintains a business relationship will ever see or be privy to your personal information is in the case of a judicial request (such as a subpoena) or if the company is acquired or sold.
The aggregate data that we collect may be shared with outside companies in order help promote the EM24 site.
Can I Opt Out Of Having Certain Information Collected?
You have the option of disabling your computer's ability to accept or transmit cookies. This will prevent us from gathering certain non-personally identifiable information from your computer.