CONTACT US

Staff Directory

Sales

Direct Telephone Number: (800) 800-3624
Email: sales@emergency24.com

  • Pricing for new accounts or special services
  • How to fill out a new contract
  • Information on new services
  • Information on personalized service
  • Information on Secure Services
  • Reserving more than ten accounts
  • Questions about the types of services we offer such as Open/Close or Autotest
  • Requests for certificates of insurance
  • Requests for UL numbers

Sales Support

Email: sales.support@emergency24.com

  • Information on Open/Close reports
  • Ordering: Contracts, addendums, permanent changes forms, cancellation forms, marketing materials

Accounts Payable

Email: accounts.payable@emergency24.com

Accounts Receivable/Billing

Direct Telephone Number: (773) 458-2285 or (800) 930-1508
Email: accounts.receivable@emergency24.com

  • Dealers suspending, deleting or canceling an account
  • Dealers with questions about their bill, invoice or payment
  • Transfers of information from one account number to another
  • Pricing on existing accounts
  • Questions about traffic-sensitive conditions
  • Changes to the dealer master file

Collections

Email: collections@emergency24.com

  • Questions about statements or payments
  • Dealers in Collections who want to reserve new account numbers
  • Credit references on our dealers

Customer Service

Email: customer.service@emergency24.com

  • Compliments/suggestions/complaints
  • Further explanation of account history

Data Entry

Email: dechanges@emergency24.com
Direct Telephone Numbers: (800) 929-1507
Fax Number: (773) 286-1992

  • Conditions updating, adding, and deleting
  • Submitting new account information for monitoring
  • Data changes to existing accounts
  • Submitting signed Em24 agreements - EMAIL ONLY-NO FAXES

NOTE: All data change requests sent must include the full six-character account number, account pass code, and your Em24 dealer number.

Human Resources/Licensing Information

Email: HR@emergency24.com

  • Job opportunities
  • Inquiries about EM24 license numbers held in specific cities and states
  • Inquiries about any type of insurance coverage (health, errors/omission, general liability, workers' compensation and property insurance)
  • Inquiries about employee verification, licensure, garnishments
  • Subpoenas
  • 401K Profit Plan
  • Payroll

Operations Managers

Email: operations@emergency24.com

Operations Support

Email: operations.support@emergency24.com

  • Excessive Traffic
  • Permits

Public Relations

Email: public.relations@emergency24.com

  • Compliments and Success Stories
  • Slides/photo requests for advertising projects
  • Dealer additions, updates and changes to Lead Referral Program
  • EMERgency24 web page changes

Sharenet

Email: sharenet@emergency24.com

Technical Support

Immediate Assistance
Email: technical.support@emergency24.com
Direct Telephone Numbers: (773) 458-2288 or (800) 926-1511

  • Digital dialer problems
  • Mis-programmed dialers/tracing ghost signals
  • Errors within Dealer Secure Internet Services

EM24 Branches

EMERgency24 Headquarters
999 East Touhy, Suite 500
Des Plaines, IL 60018
Email: info@emergency24.com

EMERgency24 - Los Angeles
2721 Saturn St.
Brea, CA 92821-6705
Email: info@emergency24.com

EMERgency24 - Wisconsin
2021 Springdale Rd.
Waukesha, WI 53186
Email: info@emergency24.com

EMERgency24 - Washington D.C.
8607 2nd Ave., Ste 305
Silver Spring, MD 20910
Email: info@emergency24.com