Fire Season is Coming in Hot

Industry News - October 2022

Outreach to Your Customers Should Start Now

Reach out to your customers to help them prepare for fire season. Whether they're a small-to-medium sized business or homeowners, uptick in heating, holiday decorations, winter storms and anything involving fire can all contribute to an increased risk during the coming cold months.

Not only is it good for your business to initiate this conversation now with your end-users, but more importantly, making sure they are safe and well prepared. Helping them reduce risk to winter fires and other hazards - including carbon monoxide and electrical fires - is of the utmost importance.

Keep it Simple: Explaining Fire Alarm Monitoring to Your End-users

The main purpose of a fire alarm as most know is to recognize a fire and notify people in the building to leave once it is triggered. Sprinkler systems are designed in the same way with the added ability to suppress a fire. While many believe this is sufficient, it is not. These systems are not designed to inform the fire department that an alarm has been activated. This is where Emergency24's fire alarm monitoring services come in to fill that vital gap in communication.

As a UL-listed and FM Global-approved central station, we offer fire alarm monitoring services to home and business owners who want a nationwide team of monitors looking after life and property housed within the protected facility. Without us monitoring your customers' alarm or sprinkler system, their local fire department won't know an alarm is sounding unless the 911 call is made manually. If this is not done, the fire department may never know until it's too late.

We install equipment that integrates seamlessly to existing alarm and sprinkler systems across all types of facilities to relay alarm information to our signals. Communication to our central station is swift and immediate with alarm data sent to our signal receiving central station through any combination of phone line, cellular, IP/DVACS, or other UL-approved methods of communication. Alarm signals received at our monitoring station are acknowledged by our operators through our proprietary alarm monitoring software. The signals are then presented to our operators with the building's information which is used to dispatch the fire department and notify the building's access holders.

Our operators will call the appropriate fire department, verbally relay the alarm data to the fire department dispatcher who will then request immediate help to the end-user's location. To improve how quickly we dispatch alarms, we use our in-house developed software technology to potentially reduce the time it takes for fire departments to arrive on the scene.

In addition to fire alarms, our central station monitors supervisory signals for sprinkler malfunction and trouble signals indicating electrical malfunction. We also maintain records of all signals received and our state-of-the-art systems are tested regularly, inspected and maintained by qualified professionals. To comply with the U.S. National Fire Alarm Code, we also issue a certificate or placard, establishing third-party verification of its services.

To learn more about Emergency24, its array of services, supported technologies and how we can help your alarm installation company achieve its full potential now and in the future, call our Sales Department today at 1.800.800.3624.