Providing Superior Service
Alarm dealers choose EMERgency24 because of our reputation, but stay with us because of the fast reliable service we deliver to their customers. Below is a sampling of recent commendations we've received from our dealers and alarm system end-users.
- Here's Why Performance Systems Integration Has Stayed with Emergency24 Since 2003
Johnathan Carr, Monitoring Manager for Performance Systems Integration. "The monitoring service is so good, I never hear about it ... It's easy to work with Emergency24 because we have control to customize and create accounts ... If we have a question, we get immediate assistance from Tech Support, Data Entry, Operations and Sales ... Tech Support is very helpful when taking over accounts because they've encountered everything ... Techs don't wait on hold, which keeps costs down ... They get home quicker, which you appreciate when wearing boots 10 hours a day."
- Here's Why PDS Systems Has Stayed with Emergency24 Since 2009
Phillip Sisia Jr., Second Generation, Sales Manager for PDS Systems. "We use E24 because of the incredible response times and pickup rate ... Technicians and inspectors don't have to sit on hold either ... The app gives us the information we need at any time ... Our subscribers love the UrSecure app too ... Top-notch technical support - always very professional and extremely helpful ... Data Entry too, they are always more than helpful ... same with the Sales and Customer Service teams ... We are given the utmost attention and our requests are dealt with expeditiously."