CONTACT US
Staff Directory
Sales
Direct Telephone Number: (800) 800-3624
Email: sales@emergency24.com
- Pricing for new accounts or special services
- How to fill out a new contract
- Information on new services
- Information on personalized service
- Information on Secure Services
- Reserving more than ten accounts
- Questions about the types of services we offer such as Open/Close or Autotest
- Requests for certificates of insurance
- Requests for UL numbers
Sales Support
Email: sales.support@emergency24.com
- Information on Open/Close reports
- Ordering: Contracts, addendums, permanent changes forms, cancellation forms, marketing materials
Accounts Payable
Email: accounts.payable@emergency24.com
Accounts Receivable/Billing
Direct Telephone Number: (773) 458-2285 or (800) 930-1508
Email: accounts.receivable@emergency24.com
- Dealers suspending, deleting or canceling an account
- Dealers with questions about their bill, invoice or payment
- Transfers of information from one account number to another
- Pricing on existing accounts
- Questions about traffic-sensitive conditions
- Changes to the dealer master file
Collections
Email: collections@emergency24.com
- Questions about statements or payments
- Dealers in Collections who want to reserve new account numbers
- Credit references on our dealers
Customer Service
Email: customer.service@emergency24.com
- Compliments/suggestions/complaints
- Further explanation of account history
Data Entry
Email: dechanges@emergency24.com
Direct Telephone Numbers: (800) 929-1507
Fax Number: (773) 286-1992
- Conditions updating, adding, and deleting
- Submitting new account information for monitoring
- Data changes to existing accounts
- Submitting signed Em24 agreements - EMAIL ONLY-NO FAXES
NOTE: All data change requests sent must include the full six-character account number, account pass code, and your Em24 dealer number.
Human Resources/Licensing Information
Email: HR@emergency24.com
- Job opportunities
- Inquiries about EM24 license numbers held in specific cities and states
- Inquiries about any type of insurance coverage (health, errors/omission, general liability, workers' compensation and property insurance)
- Inquiries about employee verification, licensure, garnishments
- Subpoenas
- 401K Profit Plan
- Payroll
Operations Managers
Email: operations@emergency24.com
Operations Support
Email: operations.support@emergency24.com
- Excessive Traffic
- Permits
Public Relations
Email: public.relations@emergency24.com
- Compliments and Success Stories
- Slides/photo requests for advertising projects
- Dealer additions, updates and changes to Lead Referral Program
- EMERgency24 web page changes
Sharenet
Email: sharenet@emergency24.com
Technical Support
Immediate Assistance
Email: technical.support@emergency24.com
Direct Telephone Numbers: (773) 458-2288 or (800) 926-1511
- Digital dialer problems
- Mis-programmed dialers/tracing ghost signals
- Errors within Dealer Secure Internet Services
EM24 Branches
EMERgency24 Headquarters
999 East Touhy, Suite 500
Des Plaines, IL 60018
Email: info@emergency24.com
EMERgency24 - Los Angeles
2721 Saturn St.
Brea, CA 92821-6705
Email: info@emergency24.com
EMERgency24 - Wisconsin
2021 Springdale Rd.
Waukesha, WI 53186
Email: info@emergency24.com
EMERgency24 - Washington D.C.
8607 2nd Ave., Ste 305
Silver Spring, MD 20910
Email: info@emergency24.com