Monitoring Capabilities
EMERgency24 has been the leading provider of alarm monitoring services
since 1967. We provide independent dealers the ability to offer the
widest variety of security monitoring services.
For this reason, EMERgency24 is consistently rated as the "most preferred"
in surveys of alarm installation companies.
Burglar/Panic Alarms
Security system end-users who have burglar alarm systems monitored
by EMERgency24 have a nationwide team of operators ready at a moment’s
notice to dispatch emergency responders should there ever be a need.
Trained for both commercial and residential alarm systems, EMERgency24
monitors understand that end-users look at us as an extension of their
alarm dealer. As such, each alarm scenario is examined thoroughly to
ensure the proper actions are taken and that every communication is
accomplished in the utmost courteous manner.
Fire Alarms
As an Underwriters Laboratories Central Station, EMERgency24 offers
fire alarm monitoring services to provide peace of mind to home and
business owners who want a national team of monitors looking after life
and property housed within the protected facility.
In addition to fire alarms, EMERgency24 monitors supervisory signals
for sprinkler malfunction and trouble signals indicating electrical
malfunction. Alarm signals immediately prompt a dispatch call to the
local fire department while personnel from the protected property and
the alarm dealer are notified of supervisory and trouble signals. EMERgency24
maintains records of all signals received and our state-of-the-art systems
are tested regularly, inspected and maintained by qualified professionals.
To comply with the U.S. National Fire Alarm Code, EMERgency24 also
issues a certificate or placard, establishing third-party verification
of its services.
Video Monitoring
EMERgency24 brought video monitoring to the industry forefront be
being the first company to synchronize the alarm signal with the video
at the central station. Since then, EMERgency24 has developed several
ways to incorporate video into a security system that best serves the
end user. These include Video Verification, Video Guard, Video Guard
Tour & Video Gate.
Learn more about
video monitoring
Two-Way Voice
Two-Way Voice (TWV) capability allows EMERgency24 monitors to
initiate a conversation over a two-way communicator at the home
immediately after the receipt of an alarm signal. The EMERgency24
operator will announce that they have received an alarm signal and
attempt to discuss the situation with the homeowner.
If there is no answer, the operator will repeat that they received
an alarm and listen again. If there still is not a response, the
operator will process the signal in accordance with the alarm condition’s
specified callback option, as defined by the security dealer.
For alarm owner safety, Hold-up and Panic signals result in a
"Listen-in Only" response by the operator, meaning the operator
will not speak. Should the operator hear anything that may be relevant
to the police, this information is immediately relayed to the authorities
when reporting the alarm.
Gas Detection
System-Monitored Gas Detectors Provide the Highest Level of
Protection Against Silent Killers
Ideally, natural gas burns in an appliance completely and efficiently,
mixing with the oxygen in the air to produce harmless carbon dioxide
(CO2) and water vapor. But if conditions aren't right, the natural
gas won't combust completely, giving off deadly fumes of carbon
monoxide (CO).
There are also dire consequences should there be a natural gas
leak where a pocket of combustible fumes collects in concentrated
form. Should an appliance, such as a water heater, generate a spark
when kicking on, this could be ample ignition to cause an explosion.
These examples show the importance of having a monitored gas
detection system to guard against tragedy.
Learn more about
gas detection
Mechanical Failures
When the your customers’ life safety or assets are dependent
upon the continued operation of mechanical devices, EMERgency24
has the capability to immediately inform onsite personnel and
others from a call list about interruptions so that these situations
have minimal impact.
Environmental Monitoring
Whether it is for a home or business, the detection of potential
environmental trouble can save irreplaceable assets and minimize
headaches for end users who would otherwise have much bigger
problems to deal with had the situation gone unnoticed.
EMERgency24 has the ability to monitor almost any environmental
detectors/devices as simple as temperature gauges or as complex
as monitoring radiation levels at a nuclear plant.
Examples of Environmental monitoring include:
- Temperature: Monitor highs and lows within area or whole
facility.
- Humidity: Track the level of moisture in the air – highs
and lows.
- Chemicals: Alert end-users of chemical conditions –
even the absence of a chemical.
- Water: Can minimize extensive damage to a facility.
Open/Close Supervision
Business owners benefit from EMERgency24’s Open/Close Supervision
service that alerts when they system has been disabled or armed
outside of specified hours. Your customers’ established open
and closing times will govern this service so management can
track its employees’ arrival and departure times. The way the
Open/Close Supervision works is that a call is made by the EMERgency24
monitors to advise when the conditions have been violated.
For added convenience, customers will have a password to
override the time schedule. Also, future temporary changes for
holidays can be input up to 12 months in advance via our online
dealer center.
Autotesting
Autotesting verifies alarm system connection to the appropriate EMERgency24 alarm receiver by transmitting a test signal at a specific time. The alarm system owner will be notified should EMERgency24 not receive the expected "autotest" signal from your system.
Elevator Monitoring
EMERgency24 offers two-way voice monitoring of elevators
in the event that a car may become disabled and occupants are
trapped. To be able to identify the specific bank of elevators
within a building, a special account number is required for
each elevator that is monitored.
Emergency Call Button
EMERgency24 offers Emergency Call Button monitoring service
that is ideal for parking garages, open campus space or stairwells
to provide a means of calling for emergency help should it ever
be needed.
