Staff Directory
Dante Monteverde
President, Ext. 6091
Patrick Devereaux
Senior Vice President, Ext. 6061
►EM24 Branches
Detroit, MI Branch - E-MAIL
(800) 359-3624, (248) 357-5797, (248) 936-4200
Joe Ramos, Regional Branch Manager
Washington, DC Branch - E-MAIL
(800) 776-3624, (301) 588-3700, (301) 755-2118
Bernie Ramos, Regional Branch Manager
Los Angeles, CA Branch - E-MAIL
(800) 444-3624, (714) 792-0300, (714) 983-2148
Deanna Blair, Regional Branch Manager
►Sales
Direct Telephone Number: (800) 827-3624
- Pricing for new accounts or special services
- How to fill out a new contract
- Information on new services
- Information on personalized service
- Information on Secure Services
- Reserving more than ten accounts
- Questions about the types of services we offer such as Open/Close or Autotest
- Dealers purchasing the Chicago Connection software
- Requests for certificates of insurance
- Requests for UL numbers
Kevin McCarthy, National Sales Manager, Ext. 6035
Peggy Wallace, National Sales Representative, Ext. 6029
Maureen Gold, Sales Consultant, Ext. 6030
►Sales Support
- Information on Open/Close reports
- Ordering: Contracts, addendums, permanent changes forms, cancellation forms, marketing materials
Collyns Cage, Sales Support Administrator,, Ext. 6069
►Accounts Payable
José Carrera, Accounts Payable Manager, Ext. 6019
►Accounts Receivable/Billing
Direct Telephone Numbers: (773) 458-2285 or (800) 930-1508
- Dealers suspending, deleting or canceling an account
- Dealers with questions about their bill, invoice or payment
- Transfers of information from one account number to another
- Pricing on existing accounts
- Questions about traffic-sensitive conditions
- Changes to the dealer master file
Kristine Behof, Manager, Ext. 6021
Damarys Ortega, Accounts Receivable, Ext. 6025
Sandra Woods, Accounts Receivable, Ext. 6038
►Collections
- Questions about statements or payments
- Dealers in Collections who want to reserve new account numbers
- Credit references on our dealers
David Howard, Manager, Ext. 6050
Marie Bryan, Collections, Ext. 6037
►Customer Service
- Compliments/suggestions/complaints
- Further explanation of account history
Charlene Bochniak, Manager, Ext. 6041
►Data Entry/Validations
Direct Telephone Numbers: (773) 458-2284 or(800) 929-1507
- Adding or deleting a condition
- Questions regarding validation cards
- Fax subscribers' data
- Questions about changes that were mailed to us
- Discrepancies between what was entered and what is on the contract
- Questions regarding validation packages, completed contracts and changes
Ellen McGraw, Manager, Ext. 6040
Christopher Wallace, Data Entry Assistant, Ext. 6066
Therese Parker, Data Entry Assistant, Ext. 6043
Bouvier Jackson, Data Entry, Ext. 6148
►Human Resources/Licensing Infomation
- Job opportunities
- Inquiries about EM24 license numbers held in specific cities and states
- Inquiries about any type of insurance coverage (health, errors/omission, general liability, workers' compensation and property insurance)
- Inquiries about employee verification, licensure, garnishments
- Subpoenas
- 401K Profit Plan
- Payroll
Socorro Soldera, Manager, Ext. 6023
►Operations
Managers:
Stara Ference, Ext. 6056
Donn Stevens, Ext. 6056
Bernadine Ray, Ext. 6056
►Operations Support
- Excessive Traffic
- Permits
DeDe Molter, Operations, Ext. 6087
►Public Relations
- Compliments and Success Stories
- Slides/photo requests for advertising projects
- Dealer additions, updates and changes to A7alarms.com
- EMERgency 24 Web page changes
Peter Prestipino, Director of Public Relations, Ext. 6133
Mary Nolan, Public Relations Specialist, Ext. 6033
►Sharenet
DeDe Molter, Sharenet Coordinator, Ext. 6122
►Technical Support
Immediate Assistance: E-MAIL
Direct Telephone Numbers: (773) 458-2288 or (800) 926-1511
- Digital dialer problems
- Misprogrammed dialers/tracing ghost signals
- Errors within Dealer Secure Internet Services
Dan Swihart, Technical Administrator, Ext. 6093
Mike Nolan, Technical Support, Ext. 6047
Jerry Umlauf, Technical Support, Ext. 6089