Staff Directory

Dante Monteverde
President, Ext. 6091

Patrick Devereaux
Senior Vice President, Ext. 6061

►EM24 Branches

Detroit, MI Branch - E-MAIL
(800) 359-3624, (248) 357-5797, (248) 936-4200
Joe Ramos, Regional Branch Manager

Washington, DC Branch - E-MAIL
(800) 776-3624, (301) 588-3700, (301) 755-2118
Bernie Ramos, Regional Branch Manager

Los Angeles, CA Branch - E-MAIL
(800) 444-3624, (714) 792-0300, (714) 983-2148
Deanna Blair, Regional Branch Manager

►Sales

Direct Telephone Number: (800) 827-3624

• Pricing for new accounts or special services
• How to fill out a new contract
• Information on new services
• Information on personalized service
• Information on Secure Services
• Reserving more than ten accounts
• Questions about the types of services we offer such as Open/Close or Autotest
• Dealers purchasing the Chicago Connection software
• Requests for certificates of insurance
• Requests for UL numbers

Kevin McCarthy, National Sales Manager, Ext. 6035
Peggy Wallace, National Sales Representative, Ext. 6029
Maureen Gold, Sales Consultant, Ext. 6030

 

►Sales Support

• Information on Open/Close reports
• Ordering: Contracts, addendums, permanent changes forms, cancellation forms, marketing materials

Collyns Cage, Sales Support Administrator,, Ext. 6069

►Accounts Payable

José Carrera, Accounts Payable Manager, Ext. 6019

►Accounts Receivable/Billing

Direct Telephone Numbers: (773) 458-2285 or (800) 930-1508

• Dealers suspending, deleting or canceling an account
• Dealers with questions about their bill, invoice or payment
• Transfers of information from one account number to another
• Pricing on existing accounts
• Questions about traffic-sensitive conditions
• Changes to the dealer master file

Kristine Behof, Manager, Ext. 6021
Damarys Ortega, Accounts Receivable, Ext. 6025
Sandra Woods, Accounts Receivable, Ext. 6038

►Collections

• Questions about statements or payments
• Dealers in Collections who want to reserve new account numbers
• Credit references on our dealers

David Howard, Manager, Ext. 6050
Marie Bryan, Collections, Ext. 6037

►Customer Service

• Compliments/suggestions/complaints
• Further explanation of account history

Charlene Bochniak, Manager, Ext. 6041

►Data Entry/Validations

Direct Telephone Numbers: (773) 458-2284 or(800) 929-1507

• Adding or deleting a condition
• Questions regarding validation cards
• Fax subscribers' data
• Questions about changes that were mailed to us
• Discrepancies between what was entered and what is on the contract
• Questions regarding validation packages, completed contracts and changes

Ellen McGraw, Manager, Ext. 6040
Christopher Wallace, Data Entry Assistant, Ext. 6066
Therese Parker, Data Entry Assistant, Ext. 6043
Bouvier Jackson, Data Entry, Ext. 6148

►Human Resources/Licensing Infomation

• Job opportunities
• Inquiries about EM24 license numbers held in specific cities and states
• Inquiries about any type of insurance coverage (health, errors/omission, general liability, workers' compensation and property insurance)
• Inquiries about employee verification, licensure, garnishments
• Subpoenas
• 401K Profit Plan
• Payroll

Socorro Soldera, Manager, Ext. 6023

►Operations

Managers:

Stara Ference, Ext. 6056
Donn Stevens, Ext. 6056
Bernadine Ray, Ext. 6056

►Operations Support

• Excessive Traffic
• Permits

DeDe Molter, Operations, Ext. 6087

►Public Relations

• Compliments and Success Stories
• Slides/photo requests for advertising projects
• Dealer additions, updates and changes to A7alarms.com
• EMERgency 24 Web page changes

Peter Prestipino, Director of Public Relations, Ext. 6133
Mary Nolan, Public Relations Specialist, Ext. 6033

►Sharenet

DeDe Molter, Sharenet Coordinator, Ext. 6122

►Technical Support

Immediate Assistance: E-MAIL
Direct Telephone Numbers: (773) 458-2288 or (800) 926-1511

• Digital dialer problems
• Misprogrammed dialers/tracing ghost signals
• Errors within Dealer Secure Internet Services

Dan Swihart, Technical Administrator, Ext. 6093
Mike Nolan, Technical Support, Ext. 6047
Jerry Umlauf, Technical Support, Ext. 6089

EMERgency 24 Inc.

Headquarters

4179 W. Irving Park Rd., Chicago, IL 60641
Toll-Free: (800) 827-3624 Local: (773) 725-0222

>> View EM24 Branch Locations

 

EM24 Timeline

With over 37 years of experience in the security industry, our record of first's speaks for itself..

 

• In 1976, we became the first computerized central station in the security industry.
• We were the first central station to bring full redundancy to the industry by initiating a second independent computer.
• We were the first independent central station to establish a second fully automated branch, and the first to create a Supernet of protection by linking these branches.
• We were the first to develop an array of special services based on automatic number identification.
• We developed the first completely interactive software program, the Chicago Connection, to deliver full subscriber account data and history to our dealers' personal computers.
• We are the first central station to offer a selection of services via the Internet.
• Alarm dealers choose EMERgency 24 because of our reputation, but stay with us because of the fast reliable service we deliver.

From our trained monitors, technical and software staff to our research and development project teams, you can depend on EMERgency 24 to be on the cutting edge of technology today and into the future.

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