Contact Us
Staff Directory
Dante Monteverde (dm@emergency24.com)
President
Patrick Devereaux (pjd@emergency24.com)
Senior Vice President, Ext. 6061
EM24 Branches
Detroit, MI Branch - E-MAIL
(800) 359-3624, (248) 357-5797, (248) 936-4200
Joe Ramos, Regional Branch Manager (joer@emergency24.com)
Milwaukee, WI Branch
2021 Springdale Rd.
Waukesha, WI 53186
Washington, DC Branch - E-MAIL
(800) 776-3624, (301) 588-3700, (301) 755-2118
Bernie Ramos, Regional Branch Manager (Bernie@emergency24.com)
Los Angeles, CA Branch - E-MAIL
(800) 444-3624, (714) 792-0300, (714) 983-2148
Sales
Direct Telephone Number: (800) 800-3624
Kevin McCarthy, National Sales Manager, Ext. 6035 (kevin@emergency24.com)
Peggy Wallace, National Sales Representative, Ext. 6029 (Peggy@emergency24.com)
Maureen Gold, Sales Consultant, Ext. 6030 (Maureen@emergency24.com)
- Pricing for new accounts or special services
- How to fill out a new contract
- Information on new services
- Information on personalized service
- Information on Secure Services
- Reserving more than ten accounts
- Questions about the types of services we offer such as Open/Close or Autotest
- Requests for certificates of insurance
- Requests for UL numbers
Sales Support
Collyns Cage, Sales Support Administrator, Ext. 6069 (CCage@emergency24.com)
- Information on Open/Close reports
- Ordering: Contracts, addendums, permanent changes forms, cancellation forms, marketing materials
Accounts Payable
José Carrera, Accounts Payable Manager, Ext. 6019 (jose@emergency24.com)
Accounts Receivable/Billing
Direct Telephone Numbers: (773) 458-2285 or (800) 930-1508
Kristine Behof, Manager, Ext. 6021 (kris@emergency24.com)
Damarys Ortega, Accounts Receivable, Ext. 6025 (Damarys@emergency24.com)
Sandra Woods, Accounts Receivable, Ext. 6038 (sandra@emergency24.com)
- Dealers suspending, deleting or canceling an account
- Dealers with questions about their bill, invoice or payment
- Transfers of information from one account number to another
- Pricing on existing accounts
- Questions about traffic-sensitive conditions
- Changes to the dealer master file
Collections
David Howard, Manager, Ext. 6050 (Dave@emergency24.com)
Marie Bryan, Collections, Ext. 6037 (Marie@emergency24.com)
- Questions about statements or payments
- Dealers in Collections who want to reserve new account numbers
- Credit references on our dealers
Customer Service
Charlene Bochniak, Manager, Ext. 6071 (charlene@emergency24.com)
- Compliments/suggestions/complaints
- Further explanation of account history
Data Entry/Validations
Direct Telephone Numbers: (773) 458-2284 or (800) 929-1507
Ellen McGraw, Manager, Ext. 6040 (ellen@emergency24.com)
Therese Todd, Data Entry Associate, Ext. 6066 (therese@emergency24.com)
Jada Mollette, Data Entry Associate, Ext. 6140 (jada@emergency24.com)
Melissa Paulin, Data Entry Associate, Ext. 6070 (melissap@emergency24.com)
- Adding or deleting a condition
- Questions regarding validation cards
- Fax subscribers' data
- Questions about changes that were mailed to us
- Discrepancies between what was entered and what is on the contract
- Questions regarding validation packages, completed contracts and changes
Human Resources/Licensing Information
Socorro Lopez-Evans, Manager, Ext. 6023 (socorro@emergency24.com)
- Job opportunities
- Inquiries about EM24 license numbers held in specific cities and states
- Inquiries about any type of insurance coverage (health, errors/omission, general liability, workers' compensation and property insurance)
- Inquiries about employee verification, licensure, garnishments
- Subpoenas
- 401K Profit Plan
- Payroll
Operations Managers
Donn Stevens, Ext. 6056 (donn@emergency24.com)
Stara Ference, Ext. 6056 (stara@emergency24.com)
Tammie Hankerson, Ext. 6056 (tammie@emergency24.com)
Diane Davies, Ext. 6056 (diane@emergency24.com)
Operations Support
DeDe Molter, Operations, Ext. 6087 (DeDe@EMERgency24.com)
- Excessive Traffic
- Permits
Public Relations
Kevin Lehan, Manager of Public Relations, Ext. 6917 (k.lehan@emergency24.com)
- Compliments and Success Stories
- Slides/photo requests for advertising projects
- Dealer additions, updates and changes to Lead Referral Program
- EMERgency 24 Web page changes
Sharenet
DeDe Molter, Sharenet Coordinator, Ext. 6122 (DeDe@EMERgency24.com)
Technical Support
Immediate Assistance: E-MAIL
Direct Telephone Numbers: (773) 458-2288 or (800) 926-1511
Dan Swihart, Technical Administrator, Ext. 6093 (dan@emergency24.com)
Mike Nolan, Technical Support, Ext. 6047 (Mike@emergency24.com)
Jerry Umlauf, Technical Support, Ext. 6089 (jerry@emergency24.com)
- Digital dialer problems
- Mis-programmed dialers/tracing ghost signals
- Errors within Dealer Secure Internet Services