Two-Way Voice
Two-Way Voice (TWV) capability allows EMERgency24 monitors to initiate a conversation over a two-way communicator at the business immediately after the receipt of an alarm signal. The EMERgency24 operator will announce that they have received an alarm signal and attempt to discuss the situation with the business owner.
If there is no answer, the operator will repeat that they received an alarm and listen again. If there still is not a response, the operator will process the signal in accordance with the alarm condition's specified callback option, as defined by the security dealer.
For business owner safety, Hold-up and Panic signals result in a "Listen-in Only" response by the operator, meaning the operator will not speak. Should the operator hear anything that may be relevant to the police, this information is immediately relayed to the authorities when reporting the alarm.